Resume

Fagen, Friedman & Fulfrost

May 2021 – Present

• Deploy and support PCs, Servers, mobile devices, and desk phones
• Use PDQ Deploy to remotely deploy software and updates to workstations.
• Use AirWatch for MDM.
• Provide training, support, and development for Intranet (Green Orbit) & Sharepoint.
• Complete tickets within SLA and complete projects on time.
• Develop and deploy PowerApps applications
• Use Power Automate, Python, and PowerShell for automation and improve workflows.
• Administration and support of O365 Admin portal and Exchange Admin.
• Manage Active Directory.
• Manage employee onboarding and offboarding.
• Train staff and write knowledge base articles.
• Support and manage Zoom admin portal. (Zoom Phones, Zoom Users, and Zoom Rooms)
• Troubleshoot and manage Citrix profiles, Citrix servers, and Citrix Director.
• Provide support for Linux machines (Ubuntu/CentOS).
• Manage and support virtual desktops and servers using VMWare.
• Maintain and manage IT inventory.

Blackstone Consulting (Kaiser Permanente)

April 2019 – May 2021

• Windows server 2012-2019 administration and support.
• Perform daily server maintenance and deploy updates via WSUS.
• Install and configure IP cameras.
• Manage several different IP camera software.
• Regularly monitor, configure, test, and audit system to quickly address any issues and
  implement fixes.
• Provided desktop support and system administration for over 100 employees.
• PC deployment, and support.
• Printer support
• Network switch troubleshooting
• Train staff on new software and procedures.
• Planning and deployment of network devices.
• Use and knowledge of Group Policies.
• Build new servers when necessary and install hard drives for raid arrays.
• Manage and update over 2000 devices.
• Write SQL queries using Microsoft SQL Server to create reports for upper management.
• Troubleshoot SQL queries

LabCorp

March 2018 – April 2019

• Provided technical support for all clients from Washington to California.
• Office 365 troubleshooting.
• Remotely troubleshoot devices and applications.
• PC deployment and support.
• Printer support.
• Managing ticket workloads.
• Train employees and clients on how to use new software, hardware and navigating the
  webpage.
• Re-image end of life PCs and install software.
• Escalate service questions to the appropriate representative.
• During a call document all issues the client comes across to report any trends.